Privacy Policy

Last updated: 7 July 2026

Isamel Painting respects your privacy. This policy explains what we collect, why we collect it, and how we keep it safe. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. Who we are

Isamel Painting is a residential and commercial painting business. ABN 35 660 678 874. We are based in Kirwan and work across Townsville, Ingham and Ayr in Queensland. You can reach us on 0421 873 229 or at [email protected].

2. What we collect

We only collect what we need to quote and do your job. This can include:

• Your name, phone number and email address.
• The address of the job and details about the work.
• Notes from our chats, quotes and bookings.
• Payment details when you pay for a job.
• Basic website data, like your device type and pages you view.

3. How we use your information

We use your details to run our business and serve you well. That means we use them to:

• Reply to your message and give you a quote.
• Book a time and plan the work.
• Send you invoices and take payment.
• Keep in touch about your job.
• Improve our website and service.

4. Who we share it with

We do not sell your information. We share it only when we need to run the business, such as:

• The software we use to book jobs and manage customers.
• Our payment provider when you pay us.
• Our accountant or bank for tax and payment records.
• Anyone we must share it with by law.

5. Cookies and website data

Our website may use cookies. These small files help the site work and show us how it is used. You can turn cookies off in your browser. Some parts of the site may not work as well if you do.

6. How we keep your data safe

We take care to protect your information. We limit who can see it and use trusted tools to store it. No system is ever fully safe, but we do our best to guard your details.

7. How long we keep it

We keep your information for as long as we need it. That covers your job, our records and any legal or tax rules. When we no longer need it, we remove it in a safe way.

8. Your privacy rights

You can ask to see the information we hold about you. You can ask us to fix it if it is wrong. You can also ask us to delete it, where the law allows. Just contact us using the details below.

9. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here and change the date at the top.

10. Contact us

Have a question about your privacy? Get in touch:

• Phone: 0421 873 229
• Email: [email protected]